Point Pay LCC

Required work experience: 1–3 years

Full time, remote work

The job responsibilities:

– Respond in English to our users via designated support interface;
– Communicate with users via social networks;
– Stay updated with our product, its features and functionality and how our users experience it.

Requirements:

– Fluency in written English is a must;
– Experience with manual transactions;
– Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious;
– Strong communication skills and the talent to adapt and respond to the different types of personas and characters.
– 1-3 years’ experience in Technical Support, Customer Support, Customer service, or another similar role;
– Growth mindset — you welcome feedback and constantly want to improve;
– Experience in cryptocurrencies is desirable.

What We Offer:

Remote work on the scheme of 2/2 and 8 a.m to 8 p.m. UTC+3 schedule.
A platform to realize meaningful projects, non-standard tasks and influence our products.
A bureaucracy-free environment.
Real growth prospects and the opportunity to hone your skills in a global organization.
Opportunity to shape the future by realizing your ideas for our vast user community.